Our main objective is to give you the highest cash back as fast as possible compared to other websites. In the ideal world, we would send your cash back instantly upon approval of any products that have a cash rebate offer. However, this is not possible due to our dependency on institutions to send us approval confirmations.
It's worth noting that this process is prone to errors and delays due to occasional missed tracking of the third party or the institution never sending us the confirmation.
If a transaction hasn't appeared in your cash back profile after 10 days, it's likely that we didn't receive confirmation of approval from the financial institution, or there was an issue with the tracking process. Either way, we're committed to ensuring you receive your cash back. After all, when you benefit, FinlyWealth benefits too.
What can you do if your cash back is missing?
In this scenario, it's best to either file a ticket or contact us to start a manual investigation process which may take a few weeks to resolve. This can be anywhere between 3 - 8 weeks depending on the institution and their processing speed.
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