Our main objective is to provide you with the best offers and deliver on them as fast as possible. In the ideal world, we would send your cash instantly upon approval of any products that have a cash rebate offer. However, this is not possible due to our dependency on institutions to send us approval confirmations via reports in batch.
It's worth noting that this process is prone to errors and delays due to occasional missed tracking of the third party or the institution never sending the confirmation data. No site is immune to this.
If a transaction hasn't appeared in your cash back profile after 10-30 days (depending on institution), it's likely that we didn't receive confirmation of approval from the financial institution, or there was an issue with the tracking process. Either way, we're committed to ensuring you receive your rebate from us. After all, when you benefit, FinlyWealth benefits too.
What can you do if your rebate is missing?
In this scenario, it's best to either file a ticket or contact us to start a manual investigation process which may take a few weeks to resolve. This can be anywhere between 4 - 8 weeks depending on the institution and their processing speed. Missing cases are often submitted once per month in batch.
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